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Jeje ski

Impossible to use nitro pro

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Jeje ski

Hello,

After a looooooooooooooooot of exchange with 24h delay of answer between each i still have the same issues and no one is answering anymore like they don't care about it.

My licence is active but when i try to use nitro pro, making a new sheet or opening a doc it say always the same problem https://ibb.co/473bfrg & https://ibb.co/rdsj40b (and no i'm not working on a cloud)

I tryed everything, uninstalling, reinstalling i checked version, reset the licences, nothing change always the same issue and still have no help from support but as i said since 3weeks money are gone from my bag..

So now, can finally someone help me more, from Nitro Support they received lot of mail with my phone number maybe call me and try to fix it together instead of 24h delay of answer between each mail with "Can you try to open this attachment ?" "Is this the last version of nitro" each question 1day delay..

I think that u understand now that i'm bored of waiting answer, last email answer was 06.11.20.

Thanks for helping.

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Leslie V.

Hello @Jeje ski

Looks like you were not able to receive the last email I sent.

I answered back on the 16th. I have re-sent that email through the support ticket.

Cheers!

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Jeje ski
24 minutes ago, Leslie V. said:

Hello @Jeje ski

Looks like you were not able to receive the last email I sent.

I answered back on the 16th. I have re-sent that email through the support ticket.

Cheers!

Hello still waiting for mail, not any yet. 

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Leslie V.

Hello @Jeje ski

I sent it again. Can you kindly check and let me know if you still haven't received it?

Please also check your spam folders it might have been re-routed there.

Thanks!

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Leslie V.

Hello @Jeje ski

What environment are you running Nitro in? Is there any part of your environment that is virtualized? Please send us the specifics.

We are unable to replicate the issue on our end. Doing a cleanup and reinstall of the latest build might help.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13.19.2.356 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

Cheers!

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Jeje ski

Hello, sorry for this late answer but was off.

So i tryed, i was enjoyed about something new but... still not working exactly the same message happen after..

Nothing is virtualized, i'm working on my deskop, yes sometime i save or open documents from the cloud but, i download them before opening..

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Jeje ski

One day; one post; maybe one answer ?

remember that my licence is active since early june and still can't use NitroPro

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Leslie V.

Hello @Jeje ski

I apologize for the delay in response.

I have sent you a direct message regarding this case. Please check your inbox.

Thanks, Jeje!

-Leslie

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