-23: Error after portal deactivation even with activation showing

[Aquitaine 0]

This is a repeat of the same issue we had a while back: 

 

Had to replace a laptop without being able to properly deactivate Nitro Pro. Deactivated from the license portal but couldn't activate it on the laptop. Deactivated again and it let me reactivate the desktop license (which had not changed) but still can't activate the laptop, whether automatically or through the manual tool.

 

[Leslie V. 0]

Hello @Aquitaine

Thank you for contacting us - I'm happy to assist you.

I released your key so you can reactivate. Can you please try again and let me know how that goes?
 

[Aquitaine 0]

It did not work - same error 23.

[Leslie V. 0]

Hello @Aquitaine

Please send me the serial number you were trying to use so I can check.

Thanks!