Error code 7089: nitro Pro has encountered an error with your license

[Elena Giacomin 0]

Good morning

I used Nitro Pro without any problems since few days ago. now when I launch it I have got the Error 7089

I try to push the "Activate now" button but nothing happens

Can you help me???

 

[Leslie V. 0]

Hello @Elena Giacomin,

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
CLEANUP TOOL

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13.19.2.356 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

[Elena Giacomin 0]

Unfortunately the problem still occurs...

I launched the Cleanup tool (it seems that nothing happens...is it correct?) then reboot then tried to use that application but the installation failed

Then I uninstall my actual Nitro Pro, reboot, launched cleanup, reboot again and launched your application but it failed as well

Then I tried to install an old version: the installation works but then the error 7089 pops out

Do you have other suggestions @Leslie V.?

[Leslie V. 0]

Hello @Elena Giacomin

When you say when it launches and fails do you get another error message?

Can you please send me a screenshot of the error message?

[Elena Giacomin 0]

unfortunately, @Leslie V., i get always the same error message:

I don't know if i use your clean-up tool correctly, because honestly it seems that nothing happens (I have to launch the clean-up and nothing else, correct?)

[Leslie V. 0]

Hello Elena,

Please uninstall via the Control Panel instead.

https://kb.gonitro.com/knowledgebase#/search/uninstall/000004474

Then reinstall the latest update to Nitro Pro 13:

https://kb.gonitro.com/knowledgebase#/search/install/000004201

Please let me know how that goes.

[Elena Giacomin 0]

Hello @Leslie V.

I did it, but the same error 7089 occurs. What can I do? I'm a little resigned now

[Daniel Blanco 0]

Elena good morning, pls go to this link:

https://community.gonitro.com/topic/9546-activate-window-does-not-open/?tab=comments#comment-26629

Doing that i hope you will find a solution, that worked for me

 

Edited August 11, 2020 by Daniel Blanco

[Elena Giacomin 0]

@Daniel Blanco it woooorks!!!!

thank you very much!!!! after 6 months of sobbing it works again!