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Nitro Pro 10 log in issue - Message 'Unable to connect to the internet. Please check your connection and try again.'


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Hi there,

I am trying to log into Nitro Pro 10 within my desktop program but receive the following message:  'Unable to connect to the internet. Please check your connection and try again.' 

The connection is fine and all other programs work correctly. Any idea what might be causing this?


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  • Official Nitronaut

Hello Grant,

Unfortunately we no longer support Nitro Pro 10.
It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

If you wish to keep using this version, you may want to try reinstalling Nitro Pro 10.

The latest version 10 installer can be found here: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

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