Yuan Yi Pat 0 Report post Posted June 25, 2020 Hi, I am trying to transfer my Nitro Pro 9.0.7.5 license to another laptop but getting -20: Error - Invalid license number when I try to deactivate it on my old computer. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 25, 2020 Hello @Yuan Yi Pat Please uninstall and use the correct Nitro Pro 9 installer. Please scroll down the following page to get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Share this post Link to post Share on other sites
Yuan Yi Pat 0 Report post Posted June 29, 2020 Hi Leslie, The Nitro Pro that I have installed is also 9.0.7.5 but I am still getting the error -20: Error - Invalid license number Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 30, 2020 Hello Yuan, Please open Nitro. Click on HELP, then click on About Nitro Pro. Please send us a screenshot of what you see. Cheers! Share this post Link to post Share on other sites
Yuan Yi Pat 0 Report post Posted July 2, 2020 Hi Leslie, https://ibb.co/bFfxCH3 This is the Nitro Pro on the new laptop. Do you need the one that is currently in use, with the secrial code? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 3, 2020 Hello @Yuan Yi Pat Please also send me the serial number you were trying to use. Cheers! Share this post Link to post Share on other sites
Yuan Yi Pat 0 Report post Posted July 6, 2020 (edited) Hi Leslie, Please find it here https://ibb.co/******** Edited July 7, 2020 by Reymund G. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 7, 2020 Hello @Yuan Yi Pat The serial number you provided is not in a format that we recognize and it looks like it was not purchased directly from our official website. Unfortunately, it is one of our oldest versions of Nitro Pro which we no longer provide support for. To read more about our sunset policy, please go here: https://www.gonitro.com/nps/product-details/sunset-policy Please let me know if you have other questions. Share this post Link to post Share on other sites
