Yuan Yi Pat Posted June 25, 2020 Report Share Posted June 25, 2020 Hi, I am trying to transfer my Nitro Pro 9.0.7.5 license to another laptop but getting -20: Error - Invalid license number when I try to deactivate it on my old computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 25, 2020 Official Nitronaut Report Share Posted June 25, 2020 Hello @Yuan Yi Pat Please uninstall and use the correct Nitro Pro 9 installer. Please scroll down the following page to get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Link to comment Share on other sites More sharing options...
Yuan Yi Pat Posted June 29, 2020 Author Report Share Posted June 29, 2020 Hi Leslie, The Nitro Pro that I have installed is also 9.0.7.5 but I am still getting the error -20: Error - Invalid license number Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 30, 2020 Official Nitronaut Report Share Posted June 30, 2020 Hello Yuan, Please open Nitro. Click on HELP, then click on About Nitro Pro. Please send us a screenshot of what you see. Cheers! Link to comment Share on other sites More sharing options...
Yuan Yi Pat Posted July 2, 2020 Author Report Share Posted July 2, 2020 Hi Leslie, https://ibb.co/bFfxCH3 This is the Nitro Pro on the new laptop. Do you need the one that is currently in use, with the secrial code? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 3, 2020 Official Nitronaut Report Share Posted July 3, 2020 Hello @Yuan Yi Pat Please also send me the serial number you were trying to use. Cheers! Link to comment Share on other sites More sharing options...
Yuan Yi Pat Posted July 6, 2020 Author Report Share Posted July 6, 2020 (edited) Hi Leslie, Please find it here https://ibb.co/******** Edited July 7, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 7, 2020 Official Nitronaut Report Share Posted July 7, 2020 Hello @Yuan Yi Pat The serial number you provided is not in a format that we recognize and it looks like it was not purchased directly from our official website. Unfortunately, it is one of our oldest versions of Nitro Pro which we no longer provide support for. To read more about our sunset policy, please go here: https://www.gonitro.com/nps/product-details/sunset-policy Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
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