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Yuan Yi Pat

Transfer of license

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Yuan Yi Pat

Hi, I am trying to transfer my Nitro Pro 9.0.7.5 license to another laptop but getting -20: Error - Invalid license number when I try to deactivate it on my old computer.

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Leslie V.

Hello @Yuan Yi Pat

Please uninstall and use the correct Nitro Pro 9 installer.

Please scroll down the following page to get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

and activate by following the instructions on this page: 
http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps!
 

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Yuan Yi Pat

Hi Leslie,

The Nitro Pro that I have installed is also 9.0.7.5 but I am still getting the error -20: Error - Invalid license number

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Leslie V.

Hello Yuan,

Please open Nitro. Click on HELP, then click on About Nitro Pro.

Please send us a screenshot of what you see.

Cheers!

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Leslie V.

Hello @Yuan Yi Pat

Please also send me the serial number you were trying to use.
Cheers!

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Leslie V.

Hello @Yuan Yi Pat

The serial number you provided is not in a format that we recognize and it looks like it was not purchased directly from our official website. 

Unfortunately, it is one of our oldest versions of Nitro Pro which we no longer provide support for. To read more about our sunset policy, please go here: https://www.gonitro.com/nps/product-details/sunset-policy

Please let me know if you have other questions.

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