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Sergei Zibarov

Activation not working

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Sergei Zibarov

Hi,

I cannot activate Nitro Pro. It is saying the key has been used however on the license page it says that

Number of Activations                      0
Number of Activations Allowed

         2

 

Could you please assist.

Thanks.

 

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Leslie V.

Hello @Sergei Zibarov

Please send me the serial number you are trying to use so I can check.

Cheers!

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John Fogarty

Leslie - I am also having the same issue, was installed March 2019 and was running good up until last week when it started to advise me I was running a trial so deactivated licence and tried to activate again with no luck. 

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Emilio Pacheco

I have the same problem as Sergei and Ben. I am using the right serial for Nitro 2. I get the same circular loop:

Number of Activations 0

Number of Activations Allowed 2

I have also tried to upgrade to Nitro 13, but when I enter my license number, I am told that the license is invalid.  Here is the license number: 23460x-xxxxxx-xxxxxx.  Please advise.  

Edited by AllainU

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AllainU

Hello @Emilio Pacheco,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 12 license so you can upgrade to Nitro Pro 13 with a discounted rate by entering its serial number in our Upgrade Portal:  https://www.gonitro.com/pro/upgrade

However if you prefer working with an older version, please note that our Activation Portal can only make deactivations, not activation.

To further assist you, kindly download Nitro Pro 12 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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AllainU

Hello @John Fogarty,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps!

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AllainU

Hello @Ben Pobanz,

Thank you for reaching out to us through our Community Forums!

I have checked your account and I can see you were able to activate your Nitro Pro 13 yesterday.

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Tricia Barrett

I've been using Nitro Pro since 11/2019 & have had no problems. This week Nitro keeps giving me an error message when I try to open a new pdf saying "Nitro Pro has encountered an error with your license. Please re-try activation. If you still encounter an error please contact support. Error code: -2023" & my Nitro app says "Expired Trial" on the top & tries to get me to "Buy Now". When I check my license key online, it says I have 2 activations for version 13 & 2 allowed. Why am I getting an error message now? & how to resolve it! I'm afraidn to deactivate my license & reactivate since several people are clearly having issues reactivating. 

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Ian Rossouw

Hello @AllainU and @Leslie V.

Im having the same issue as the other people above. I've deactivated all the licences on the website portal and have 2 available, but still get an error 23 - Licence number already used - when I try to activate Nitro Pro.

Im using version 11.0.8.470. 

Thanks

Ian

Number of Activations 0

Number of Activations Allowed 2

Edited by AllainU

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AllainU

Hello @Tricia Barrett,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern and I already replied with steps to perform to address this activation issue.

For better case handling, please reply to my email through the support case.

Cheers and happy weekend!

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AllainU

Hello @Ian Rossouw,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 


However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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Ian Rossouw

Hi @AllainU

That's great, I decided to upgrade to Nitro Pro 13.

Many thanks

Ian

 

 

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Stephen Barratt

Hello @AllainU and @Leslie V.

I'm having the same issue as above. I have deactivated all the licences on the website portal and have 2 available, but still get an error 23 - Licence number already used - when I try to activate Nitro Pro.

Version 12.00.112

Thanks for your help

 

Stephen

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Sergei Zibarov

Hi,

I'm afraid my license is still not working. Could you please look into that.

Thanks

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AllainU

Hello @Sergei Zibarov,

Could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Stephen Barratt,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

You may also update to Nitro Pro 12.16 using below direct installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

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Paul Hughes

I am having the same problem and am unable to activate my license. Says 0 activations of 2 but still cannot activate.

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AllainU

Hello @Paul Hughes,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Sergei Zibarov
On 6/29/2020 at 8:14 PM, AllainU said:
On 6/29/2020 at 8:12 PM, AllainU said:

Hello @Sergei Zibarov,

Could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hi,

I've sent you the code via a private message.

Thanks.

 

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AllainU

Hello @Paul Hughes,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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AllainU

Hello @Sergei Zibarov,

I made an adjustment on your license so please try activating again.

Thank you for choosing Nitro and I hope this helps.

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Marla Paul

Hi, I'm having same issue, I have tried to reinstall my NitroPro 12 , but my license show as not valid, 

Note that I have try all methods that you mentioned on this post but the issue persist.

Please provide a fix 

 

 

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