Nikhil Kothari Posted July 5, 2020 Report Share Posted July 5, 2020 On 6/25/2020 at 12:06 PM, Leslie V. said: I am also facing the same problem like Sergei. kindly help me to resolve it. Best regards Nikhil A Kothari Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 6, 2020 Official Nitronaut Report Share Posted July 6, 2020 Hello @Marla Paul, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 7, 2020 Official Nitronaut Report Share Posted July 7, 2020 Hello @Marla Paul, Thank you for the private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 7, 2020 Official Nitronaut Report Share Posted July 7, 2020 Hello @Nikhil Kothari, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Marla Paul Posted July 9, 2020 Report Share Posted July 9, 2020 On 7/6/2020 at 7:58 PM, AllainU said: Hello @Marla Paul, Thank you for the private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Thanks , issue has been fixed MP Link to comment Share on other sites More sharing options...
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