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rolandgonzalez2010@yahoo.c

Upgrade to Nitro Pro 13

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rolandgonzalez2010@yahoo.c

I have Nitro Pro 6 and am looking to upgrade to Nitro Pro 13.  I am trying to find out if there might be a discount to upgrade because on the website it says if I am upgrading from Nitro 12 or older I could upgrade for $79.99 but when I enter my product key I get the following error message...

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Could you please let me know if I am eligible for the discounted upgrade? 

 

Thank you,

 

Roland 

 

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Reymund G.

Hi @rolandgonzalez2010@yahoo.c,

Thank you for reaching out to us through our Community Forums!

Please send me a private message and include your Nitro Pro 6 serial number so I could take a look.
To send a private message, simply mouse hover to my profile then click the 'Message' link. 

Kind regards,

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Lewis Allen

You sent me an email saying I am eligible for the upgrade but I also get the invalid serial number message.

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Reymund G.

Hi @Lewis Allen

Thank you for reaching out to us through our Community Forums!

Please send me the serial number (through private message) that is giving you an invalid error message so I could check on it. That error message happens if you are applying a serial number that does not fit the version. 

To send a private message, simply mouse hover to my profile then click the 'Message' link.

Kind regards, 

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rolandgonzalez2010@yahoo.c
On 6/29/2020 at 3:01 PM, Reymund G. said:

Hi @rolandgonzalez2010@yahoo.c,

Thank you for reaching out to us through our Community Forums!

Please send me a private message and include your Nitro Pro 6 serial number so I could take a look.
To send a private message, simply mouse hover to my profile then click the 'Message' link. 

Kind regards,

Hi Reymund,

I sent you a private message as you requested a few days ago and have not heard back from you.  Not sure if I did something wrong or not so I re-sent the same message.  I am also reaching out to you here in hopes to get this issue resolved.

 

Thank you in advance for your time and I will wait to hear from you once again.

 

Roland

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Reymund G.

Hi @rolandgonzalez2010@yahoo.c,

Thank you for sending your serial number through private message. I have responded to it and provided an answer to some of your upgrade questions. 

Kind regards,

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