Problem Transferring to New Computer

[Jonathan Sexton]

I got a new computer and cannot transfer Nitro Pro. I tried to deactivate the accounts utilizing the serial number. It did not work. It told me that no one was using the serial number, but I know that is not true. So, I tried to just activate Nitro using my serial number on my new computer. It did not work either. I need to transfer the account. Please let me know how I can do this.

[Jonathan Sexton]

I am trying to transfer my Nitro product to a new computer. When I attempted to deactivate all accounts being utilized, it said that there were no users utilizing my serial number. This is not true. So, I just tried activating Nitro on my new computer using my serial number and it would not work. I just need to transfer the account from my old computer to my new computer.

[Reymund G.]

Hi @Jonathan Sexton,

Thank you for reaching out to us through our Community Forums!

Please send me your Nitro Pro serial number through private message.
To send a private message, simply mouse hover to my profile then click the 'Message' link.

Kind regards,