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Stanley White

Cannot Log In on Windows 10 App

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Stanley White

I have tried over the past 2 days to log in on my Windows 10 application of Nitro Pro. I get Error -3. What is the problem?

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Reymund G.

Hi @Stanley White,

Thank you for reaching out to us through our Community Forums.

I would like to get additional information about this issue, could you please provide details to the following?

1. The exact build/version of Nitro Pro installed on your computer. This information can be found under Help tab > About Nitro Pro.
2. Screenshot of the error message.
3. The exact steps you are taking before getting the -3 error. 
4. Are you trying to activate Nitro Pro using the manual activation process?

Kind regards,

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Stanley White

Nitro Pro 13.19.2.356

I just tried the log in and it worked! I will reach out again if I can not log in.

I can tell you that the first error message that I got the last time was that I was not online, which I was. Then I got the error -3.

 

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