Boyan Tabutov

[Boyan Tabutov]

Hi there, 

I need your help with re-activating my Nitro Serial Number to another device. Although your support page shows that my Activation is not activated, I am unable to complete the activation process on my new laptop. Whenever I am trying to activate the following message appears: "The serial number you entered does not exist. Click "Back" and make sure that you have entered the serial number correctly". Can you please support with activating my Nitro on my new laptop? Thank you. 

 

Best of all, 

 

Boyan

[Allain Umailin]

Hello @Boyan Tabutov,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Boyan Tabutov,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering its serial number.

Thank you for choosing Nitro and I hope this helps.

[Boyan Tabutov]

Hi, 

Just to say that I opted for Nitro Pro 11 option and it worked. I highly appreciate all of your support and advice. Thank you. 

Best of all, 

Boyan