Activation -23 Error

[Christian Schirmer]

I cannot Activate my License.

I always get the -23Error - Licensenumber is already in Use.

Version	12
Status	active
Number of Activations	0
Number of Activations Allowed	2

[Christian Schirmer]

Really? 10 Hours without any Answers for an PAID Software.

Why did your "NORMAL" Costumers didnt get any EMail Support?

My SerialNumber is 234600-xxxxxx-xxxxxx.

Edited July 7, 2020 by AllainU

[Allain Umailin]

Hello @Christian Schirmer,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Please be aware our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). 

I hope this helps and stay safe always!