Fiona Browne Posted July 7, 2020 Report Share Posted July 7, 2020 hi there can someone please help me? I am trying to activate my new install of Nitro PDF but it keeps telling me that my serial number doesnt exist. I went on the activation portal and searched for my serial number and it was found. I deactivated my 2 allowed devices and then tried to activate but it keeps giving me the same error message. What do i do? can someone from customer support please contact me? thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 7, 2020 Official Nitronaut Report Share Posted July 7, 2020 Hello @Fiona Browne, Thank you for reaching out to us through our Community Forums! Upon checking our server logs, I can see you were able to install Nitro Pro 12 and activate using its serial number. If you still need further assistance, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Fiona Browne Posted December 14, 2022 Author Report Share Posted December 14, 2022 (edited) HI there i am really frustrated i keep getting the error code -24 activation error code when i try and activate my Nitro pdf on my new laptop can someone please help. my serial number is 234600-xxxxxx-855168 thank you Edited December 15, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Fiona Browne Posted December 14, 2022 Author Report Share Posted December 14, 2022 Link to comment Share on other sites More sharing options...
Fiona Browne Posted December 14, 2022 Author Report Share Posted December 14, 2022 On 7/8/2020 at 9:15 AM, Allain Umailin said: Hello @Fiona Browne, Thank you for reaching out to us through our Community Forums! Upon checking our server logs, I can see you were able to install Nitro Pro 12 and activate using its serial number. If you still need further assistance, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. hello?? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 15, 2022 Official Nitronaut Report Share Posted December 15, 2022 Hello @Fiona Browne, Our sincere apologies for the inconvenience. In order to check the error -24, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. Thank you in advance! Link to comment Share on other sites More sharing options...
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