Fiona Browne 0 Report post Posted July 7, 2020 hi there can someone please help me? I am trying to activate my new install of Nitro PDF but it keeps telling me that my serial number doesnt exist. I went on the activation portal and searched for my serial number and it was found. I deactivated my 2 allowed devices and then tried to activate but it keeps giving me the same error message. What do i do? can someone from customer support please contact me? thanks Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 7, 2020 Hello @Fiona Browne, Thank you for reaching out to us through our Community Forums! Upon checking our server logs, I can see you were able to install Nitro Pro 12 and activate using its serial number. If you still need further assistance, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
