Duplicating paste problem

[Kevin Learmonth]

Using NitroPro v13 on a Win 10 pro PC. When I copy a block of text from a PDF and paste into an email or word ducument, the characters duplicate.

So for example if I copy "my address" I get "M yyaaddrreess"

Source PDF is generated from as accounts package, so I have no control over PDF generation side.

I like NitroPro, but will need to ababdon it if I can't get it to copy and paste properly. Any ideas of cause or a fix?

 

 

[Reymund G.]

Hi @Kevin Learmonth,

Thank you for reaching out to us through our Community Forums!

Could you please send me a copy of the document so I could test it on my end?
You can send the document through private message. Simpy mouse hover to my profile then click the 'Message' link.

Kind regards,

[Kevin Learmonth]

File sent last week, still having the same problem. If it can't be resolved today I'm going to have to reluctantly move to a different package (Foxit PDF is copying and pasting fine).

[Kevin Learmonth]

I've tried a previous community forum post, regarding an ongoing inability to copy data from a PDF, and paste to another application. Just duplicated characters.

I got no response after I was asked to send over a test file, which I did over a wek ago. The product is no longer fit for my needs, I would like a refund please.