Bassel Massamiri Posted July 8, 2020 Report Share Posted July 8, 2020 Hi Support, We reformatted a PC without deactivating the license , i have tried to deactivate the licenses on this website: https://licenses.gonitro.com/prd/portal but i still get this error message: -23 Error: License number already used , can you please help us with this matter. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 8, 2020 Official Nitronaut Report Share Posted July 8, 2020 Hi @Bassel Massamiri, Thank you for reaching out to us through our Community Forums! Please send me your serial number through private message so I could take a look at its activation records. Simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Bassel Massamiri Posted July 10, 2020 Author Report Share Posted July 10, 2020 Hi Reymund, I have sent you the Serial number, can you please let me know what's the issue? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 11, 2020 Official Nitronaut Report Share Posted July 11, 2020 Hi @Bassel Massamiri, An adjustment has been made on your version 10 serial number. Please try to activate again your Nitro Pro 10 installation by going to Help tab > About Nitro Pro > Activate. Kind regards, Link to comment Share on other sites More sharing options...
Bassel Massamiri Posted July 11, 2020 Author Report Share Posted July 11, 2020 Thank you Reymund, it worked. Regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now