Bassel Massamiri 0 Report post Posted July 8, 2020 Hi Support, We reformatted a PC without deactivating the license , i have tried to deactivate the licenses on this website: https://licenses.gonitro.com/prd/portal but i still get this error message: -23 Error: License number already used , can you please help us with this matter. Thanks Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted July 8, 2020 Hi @Bassel Massamiri, Thank you for reaching out to us through our Community Forums! Please send me your serial number through private message so I could take a look at its activation records. Simply mouse hover to my profile then click the 'Message' link. Kind regards, Share this post Link to post Share on other sites
Bassel Massamiri 0 Report post Posted July 10, 2020 Hi Reymund, I have sent you the Serial number, can you please let me know what's the issue? Thanks Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted July 11, 2020 Hi @Bassel Massamiri, An adjustment has been made on your version 10 serial number. Please try to activate again your Nitro Pro 10 installation by going to Help tab > About Nitro Pro > Activate. Kind regards, Share this post Link to post Share on other sites
Bassel Massamiri 0 Report post Posted July 11, 2020 Thank you Reymund, it worked. Regards, Share this post Link to post Share on other sites
