Steve Williams 0 Report post Posted July 8, 2020 My old laptop has gone in the Bin... Nitro runs great on my Home pc I had two activations, one on my pc and one on my old laptop. How do I delete the activation for my old laptop and download and re activate on my new laptop Steve Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted July 8, 2020 Hi @Steve Williams, Thank you for reaching out to us through our Community Forums! You can use our license portal to deactivate an old installation. Please go to https://licenses.gonitro.com/prd/portal then enter your serial number by clicking Find License. When done, you will see an option to perform deactivation. Kind regards, Share this post Link to post Share on other sites
Steve Williams 0 Report post Posted July 9, 2020 I have deactivated both licenses and downloaded a trial version nitro pro 11 and it wont let me activate on either machine now, Its telling me license number already used on the new machine and on my pc it is telling license number does not exist Share this post Link to post Share on other sites
Steve Williams 0 Report post Posted July 10, 2020 Posted this on Wednesday night its now Friday and still no solutions.... That's a pretty god support for an expensive product I've paid for.. Looks like it will be going in the bin at this rate and Ill get another pdf program with proper support. Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted July 11, 2020 Hi @Steve Williams, Our apologies for the delay. Please send me your Nitro Pro serial number through private message so I could check its records. Simply mouse hover to my profile then click the 'Message' link to send a private message. Kind regards, Share this post Link to post Share on other sites
Jeff Piemont 0 Report post Posted July 13, 2020 Quote I am having the same issue. Deactivated all my licenses and mistakenly downloaded wrong versions to no avail, now have version 11 but it says I have used all my licenses. Please help. Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted July 13, 2020 (edited) Hi @Jeff Piemont, Thank you for reaching out to us through our Community Forums! Please send me as well your Nitro Pro serial number through private message. Simply mouse hover to my profile then click the 'Message' link. King regards, Edited July 13, 2020 by Reymund G. Share this post Link to post Share on other sites
