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Cannot activate - Error 23


Hugo Armitage

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Hugo Armitage

I have installed a new machine and cannot activate Nitro Pro. I have deactivated all devices (despite deactivating one licence, confirmed on the Nitro activation portal, and still getting "error 23 licence number already used"). So the website confirms I now have two available licences, but continue to get the Licence number already used error. Please resolve. Thank you.

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  • Official Nitronaut

Hello Hugo,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

Cheers!
 

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Hugo Armitage

Thanks, this worked. Please note the automated feature is therefore not working, either from deactivating a licence which I did, had confirmation I had a spare licence yet still received this error. Then deactivating all licences and still getting the 23 error.

 Thanks again for sorting it out.

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