Hugo Armitage 0 Report post Posted July 9, 2020 I have installed a new machine and cannot activate Nitro Pro. I have deactivated all devices (despite deactivating one licence, confirmed on the Nitro activation portal, and still getting "error 23 licence number already used"). So the website confirms I now have two available licences, but continue to get the Licence number already used error. Please resolve. Thank you. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 9, 2020 Hello Hugo, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. Cheers! Share this post Link to post Share on other sites
Hugo Armitage 0 Report post Posted July 9, 2020 (edited) Thanks Leslie - 23460x-xxxxxx-xxxxxx Edited July 9, 2020 by AllainU Share this post Link to post Share on other sites
Hugo Armitage 0 Report post Posted July 10, 2020 Hello. Please could I have an update. Thank you. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 10, 2020 Hello @Hugo Armitage I released your key so you can reactivate. Can you please try again and let me know how that goes? Share this post Link to post Share on other sites
Hugo Armitage 0 Report post Posted July 10, 2020 Thanks, this worked. Please note the automated feature is therefore not working, either from deactivating a licence which I did, had confirmation I had a spare licence yet still received this error. Then deactivating all licences and still getting the 23 error. Thanks again for sorting it out. Share this post Link to post Share on other sites
