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Did not get trial

Lara Dickerson

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Lara Dickerson

I just download NitroPro for the free trial to see if it would work for me.  It instantly said the trial was expired.  I never got to use the trial.  Can you fix?

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Allain Umailin

Hello @Lara Dickerson,

Thank you for reaching out to us through our Community Forums!

We have received similar reports from a few users with the same behavior and we are still investigating with our product team.

To help with our investigation, could you please generate Support Tools file from the affected machine?

Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro https://kb.gonitro.com/knowledgebase/#/search/support tools/000004465 

Also, please provide the Computer ID that the program generated by referring to this screenshot:


To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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