warehouse manager

[Patrick Dunphy 0]

i have a reactivation issue.

we had to uninstall Nitro Pro from my computer, but can now only use the trial version.

how can i reactivate my licence?

[AllainU 0]

Hello @Patrick Dunphy,

Thank you for reaching out to us through our Community Forums!

Since you have different versions of Nitro Pro on your account, could you please provide the serial number are having issue reactivating with?

Also, a screenshot of your 'About Nitro Pro' window under Help tab that is current in Trial version.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Patrick Dunphy 0]

any update on my query?

[AllainU 0]

Hello @Patrick Dunphy,

Thank you for the private message.

Based on the screenshot you provided, looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Patrick Dunphy 0]

that has worked, thanks for your help. 👍🏻