Preview function in Windows 10 file explorer doesn't work with NitroPro 11.0.16

[Heather Carine]

Hello

The Preview function in Windows 10 file explorer has stopped working work with NitroPro 11.0.16.

It still works with .docx documents, but doesn't work with Nitro pdf docs.

Have checked community help, but couldn't find an answer.

Regards

Heather

[Allain Umailin]

Hello @Heather Carine,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes

Thank you for choosing Nitro and I hope this helps.