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Blurry pdf's


Tracy McCullough

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Tracy McCullough

I deactivated Nitro Pro 12 on my desktop and reactivated it on a laptop. That went fine but now the pdf's are blurry. I tried the DPI trick but it didn't work. Converting to OCR helps a little but not enough. Any suggestions?

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Allain Umailin

Hello @Tracy McCullough,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-A screen shot of the blurry issue you are experiencing. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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