Signatures not saving

[Cal Morton]

Nitro Pro 13.2.3.26 user. Some time in the last 10 days, signature requests that are being sent, and signed, are not being 'saved'.

Receiving 'success' email saying doc is signed, download doc and no signature.

When I sign before sending, my signature not showing on the doc to the requested signature... and of course neither signature shows when file downloaded.

 

 

[Allain Umailin]

Hello @Cal Morton,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this issue, we highly recommend updating first to Nitro Pro 13.19.2.356 using below direct installers:

x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you very much in advance and I am looking forward to hearing back from you. 

[Cal Morton]

I thought this issue had been resolved it has not. Nitro says 'success' document signed, when downloaded or viewed on the Nitro Cloud the signature fields remained 'unsigned'.

https://cloud.gonitro.com/doc/204660xxxx

Edited September 4, 2020 by AllainU

[Cal Morton]

I have also looked back at recent docs that Nitro said was signed that I downloaded to folders without checking... and they are NOT signed.