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Signatures not saving

Cal Morton

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Nitro Pro user. Some time in the last 10 days, signature requests that are being sent, and signed, are not being 'saved'.

Receiving 'success' email saying doc is signed, download doc and no signature.

When I sign before sending, my signature not showing on the doc to the requested signature... and of course neither signature shows when file downloaded.



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  • Official Nitronaut
Allain Umailin

Hello @Cal Morton,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this issue, we highly recommend updating first to Nitro Pro using below direct installers:

x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you very much in advance and I am looking forward to hearing back from you. 

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