Steven Gavras Posted July 17, 2020 Report Share Posted July 17, 2020 All of a sudden, Nitro Pro tells me that i have to activate it. I have no clue what my serial number is. it isn't on the email that confirmed the purchase, and it's not in my "about nitro Pro". This also happened with the earlier version one time. now it's happening with 12. i took a second chance. and contacting nitro pro is VERY difficult, Hmmm. . . ilnteresting. if this is going to be a repeating occurrence, is there a way to just get a refund and bite the bullet and move on to the regular adobe editing software? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 17, 2020 Official Nitronaut Report Share Posted July 17, 2020 Hello @Steven Gavras, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. If your Nitro Pro 13 reverted to trial, kindly note this is a known issue with older builds of 13 and has already been fixed. To further assist you, please install Nitro Pro 13.19 using below direct installers: x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (sent to you privately). Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Elia Barreda Posted July 28, 2020 Report Share Posted July 28, 2020 Hi Allain, I have the similar problem. I have bought the activation but I didn't get the Serial Number email. And there is no way to contact to claim for it!! Please let me know what I should do. Thanks Elia Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 28, 2020 Official Nitronaut Report Share Posted July 28, 2020 Hello @Elia Barreda, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Steven Gavras Posted July 29, 2020 Author Report Share Posted July 29, 2020 (edited) 50491xx-xxxxxx-xxxxxx Edited July 29, 2020 by AllainU Link to comment Share on other sites More sharing options...
Robert Hylkema Posted July 30, 2020 Report Share Posted July 30, 2020 I have the same issue- a new computer but can not find the serial number. I have the invoice (no serial) and the old PC gives serial number with xxxxxx in the end. Link to comment Share on other sites More sharing options...
Robert Hylkema Posted July 30, 2020 Report Share Posted July 30, 2020 (edited) 1- asked for new invoice and "all info related to the order"-- got no serial number (URL) 2- did the local machine/software check- no license key there 3- did the check on old PC- gives me some numbers and a bunch of xxxxxxx 4- found the license portal thorugh support- guess what I need a license key https://licenses.gonitro.com/prd/portal 5- found the support page- need a license key. Edited July 30, 2020 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 30, 2020 Official Nitronaut Report Share Posted July 30, 2020 Hello @Robert Hylkema, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I sent you a private message to provide your Nitro Pro 13 serial number. Cheers! Link to comment Share on other sites More sharing options...
Robert Hylkema Posted July 31, 2020 Report Share Posted July 31, 2020 thx, all taken of Link to comment Share on other sites More sharing options...
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