Jump to content
Steven Gavras

serial number disappeared

Recommended Posts

Steven Gavras

All of a sudden, Nitro Pro tells me that i have to activate it.  I have no clue what my serial number is.  it isn't on the email that confirmed the purchase, and it's not in my "about nitro Pro".  This also happened with the earlier version one time.  now it's happening with 12.  i took a second chance.  and contacting nitro pro is VERY difficult,  Hmmm. . . ilnteresting.  if this is going to be a repeating occurrence, is there a way to just get a refund and bite the bullet and move on to the regular adobe editing software?

Share this post


Link to post
Share on other sites
AllainU

Hello @Steven Gavras,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

If your Nitro Pro 13 reverted to trial, kindly note this is a known issue with older builds of 13 and has already been fixed.

To further assist you, please install Nitro Pro 13.19 using below direct installers:

x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (sent to you privately).

Thank you for choosing Nitro and I hope this helps.

Share this post


Link to post
Share on other sites
Elia Barreda

Hi Allain,

I have the similar problem. I have bought the activation but I didn't get the Serial Number email. And there is no way to contact to claim for it!!

Please let me know what I should do.

Thanks

Elia

Share this post


Link to post
Share on other sites
AllainU

Hello @Elia Barreda,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
Robert Hylkema

I have the same issue- a new computer but can not find the serial number. I have the invoice (no serial) and the old PC gives serial number with xxxxxx in the end.

 

Share this post


Link to post
Share on other sites
Robert Hylkema

1- asked for new invoice and "all info related to the order"-- got no serial number  (URL)

2-  did the local machine/software check- no license key there

3-  did the check on old PC- gives me some numbers and a bunch of xxxxxxx

4-  found the license portal thorugh  support- guess what  I need a license key  https://licenses.gonitro.com/prd/portal

5- found the support page- need a license key.

Edited by AllainU

Share this post


Link to post
Share on other sites
AllainU

Hello @Robert Hylkema,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I sent you a private message to provide your Nitro Pro 13 serial number.

Cheers!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.