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JW500

Nitro PDF will no longer save to any folder

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JW500

Out of the blue, Nitro PDF will no longer let me save newly downloaded PDFs to any folder on my computer.  I can open the PDF fine but when I try to save it to any folder on my computer, I get error message Nitro PDF does not have permission to write to this file.

These PDFs are not secured in any way.  I can open and save them (to the same folders) without incident using Adobe and Nitro PDF worked fine doing the same up until this evening. 

It seems something became corrupted.

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Alex Maxwell

I have the exact same problem.  Out of the blue it stopped working. It will not let me save a new pdf i create.

 

I have uninstalled Nitro and tried again but it will not save.  

Edited by Alex Maxwell

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JW500

I just uninstalled and reinstalled it completely with current version 11.0.3.134  (which is what I had).  The problem remains.  Clearly something (maybe a hot fix) broke the program.  I put in a support ticket and encourage you to do so as well.  You can reference my support number 00092455

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Alex Maxwell

I have submitted a ticket.  I noticed on another thread a post that the tools are causing nitro to crash to i checked mine and it crashed immediately.  They must have put out a bad update.

 

I need this fixed urgently. I have a lot of work to do.

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JW500

I might download version 10 from the website if this is not fixed soon, but fortunately I still have Adobe 11 Pro on my computer.  I was switching from that because of (wait for it) too much crashing.

Edited by JW500

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JW500

Nitro support emailed me last night they were looking into this.  I have not heard anything back, but when I started the program this morning it was working again.  An explanation might help.

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