Nitro Professional 5

[Tayla Stephenson]

Hi, 

I purchased Nitro professional 5 quite a few years ago. I contacted the support team a few years ago and they provided a link to download the software however it no longer works. When we try to download the software the installer tells us that we are trying to download a 32 bit program on a 64 bit computer which is not correct. This installer link has always worked, it has only been since we got windows 10 that this no longer works. Is this happening because of how old the software is and do we need to purchase a new license?

Thanks in advance. 

[Allain Umailin]

Hello @Tayla Stephenson,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address.

In order to help you with your request, can you please provide the following information by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message')?:

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Looking forward to hearing back from you soon.