Tom Beyrer Posted July 21, 2020 Report Share Posted July 21, 2020 Nitro Pro 11 won't open either from the desktop icon or the task bar. I have restarted my computer several times and it has not resolved the problem. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 21, 2020 Official Nitronaut Report Share Posted July 21, 2020 Hello @Tom Beyrer, Thank you for reaching out to us through our Community Forums! This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1. Focus on Nitro Pro by clicking on it on the Taskbar. 2. Press the Windows key + Left/Right arrow until Nitro Pro appears. If above doesn't help, please provide me with the following: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened? -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 11.X.X.X, e.g. 11.0.7.411) Thank you and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Tom Beyrer Posted July 21, 2020 Author Report Share Posted July 21, 2020 I have had Nitro Pro 11 for about 4 or 5 years with no problems. I was using a second monitor but disconnected it a couple of days ago. I am on Windows 10 Version 1903 64 bit Nitro Pro 11.0.7.425 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 21, 2020 Official Nitronaut Report Share Posted July 21, 2020 Hello @Tom Beyrer, Thank you for this information. Could you please confirm that the steps 1 and 2 did not help? Have you also tried running a repair of your Nitro Pro program? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Tom Beyrer Posted July 21, 2020 Author Report Share Posted July 21, 2020 Steps 1 and 2 did nothing. How do I run a repair of Nitro? Can I uninstall and re-install Nitro? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 22, 2020 Official Nitronaut Report Share Posted July 22, 2020 Hello @Tom Beyrer, Thank you for this clarification. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11.0.8.470 (last build) installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now