Nitro 13 Outlook Add-In loading too slow, getting disabled

[Alexander Suess 0]

Hi there,

we're having a problem with Outlook (Office 2016) disabling the NitroPDF-Add-In for being too slow. I've tried the solution found in another Thread, which said to delete the NitroSysFonts01.dat from %AppData%\Roaming\Nitro\Pro\13\, but this didn't fix the problem.

We are currently using NitroPDF 13.15.1.282 on a Windows Server 2016 Standard.

 

[AllainU 0]

Hello @Alexander Suess,

Thank you for reaching out to us through our Community Forums!

To further assist you please run a repair of your MS Office through Control Panel \ All Control Panel Items \ Programs and Features.

Then perform these steps to update to Nitro Pro 13.19:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: 

http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.19 using our x64 installer http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this help!