Jump to content

Nitro 13 64 bit setup locked and not working

Andrew Reese

Recommended Posts

  • Official Nitronaut
Allain Umailin

Hello @Andrew Reese,

Thank you for reaching out to us through our Community Forums!

I have gone ahead to check our licensing server and I can see you were able to activate your Nitro Pro 13.

To further assist you, could you please provide more details about the issue you are having?

Are you having issue editing, converting, redacting or running OCR?

Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Where are the files saved (local, a shared drive or an external drive) when you are trying to perform your workflow? Can you check if you have the same issue when the file is saved locally?

A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.