Error -23 unable to activate license on new computer, after deactivating old

[Vigeo Vigeo]

I followed all steps from different articles on your support site.

None worked. Auto and manual activation processes all failed.

It seems like this is a popular problem because many others are reporting it.

Using Nitro version 12.

[Vigeo Vigeo]

Second question, the support site also indicates that I should contact our representative. Can you provide contact info for our business' Nitro representative?

[Allain Umailin]

Hello @Vigeo Vigeo,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

Also a screenshot of the message that says you should contact your account representative.

To send the via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Vigeo Vigeo]

ok done, I just private messaged you

[Allain Umailin]

Hello @Vigeo Vigeo,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Bartle Rautenbach]

Hello @AllainU,

I'm having the exact same problem! On the Nitro system it states I have no active activation's (2 available)...but I get error 23 when I try to activate. Would you be able to help?

[Allain Umailin]

Hi @Bartle Rautenbach,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Bartle Rautenbach]

Just sent you a private message.

[Kyle Edwards]

I have the same issue and it will not resolve. I cannot activate my license.

I uninstalled it and re-installed and still cannot activate my license. Absolutely ridiculous.

[Neil Ramos]

Hi @AllainU,

I am having the same issue as above. I have no active activation (2 available) but still get error 23 when I try to activate. I should probably note that out of the team members, I am the sole person having this issue. Could you assist me in solving this problem?

[Allain Umailin]

Hello @Bartle Rautenbach,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Kyle Edwards,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

After checking your account records, we can see you have an open support case with my colleague and he already sent you an email last August 14th.

For better case handling, kindly respond to the email message that was sent to you through the support case.

If you did not receive his email, kindly check your Spam / Junk folder as sometimes our emails goes there.

Cheers!

[Allain Umailin]

Hello @Neil Ramos,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Bartle Rautenbach]

Thanks @AllainU, license activated now.

[Allain Umailin]

Hello @Neil Ramos,

Thanks for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this help.

[Neil Ramos]

Thanks @AllainU, its working perfectly on my side now.

[Ankit Agrawal]

Hi @AllainU

I have having the same problem, I have changed my laptop and now not able to activate the license in the new laptop.

Please help.

Thanks

Ankit

[Allain Umailin]

Hello @Ankit Agrawal,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Steven Noble]

I am having the same problem as everyone else is experiencing with activating a new installation.

[Allain Umailin]

Hello @Steven Noble,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, the serial number of your Nitro Pro that you have entered in the Activation window.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Ankit Agrawal,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial numbers: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial numbers to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial numbers.

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

hello @Steven Noble,

Thank you for the private message and I hope you have received my response to it.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial numbers: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial numbers to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Cheers!