Nitro not finding my Ver 10 to upgrade

[Eugene Simmons 0]

I bought Nitro Pro on 4/5/2019 and I had to send my computer back to Lenovo.  They wiped out my hard drive so I  am trying to re install it but it won't let me because it was already install on the old hard drive.   My Ser # is **.  It was for Nitro Pro 12.  This is my receipt: 

Your cleverbridge Reference Number:
***

Edited July 27, 2020 by Leslie V.
Confidential information edited

[Leslie V. 0]

Hello Eugene,

Thank you for your message - I can help you out.

I released your Nitro Pro 12 serial number so you can reactivate. Please get the correct version 12 installer from this page: https://www.gonitro.com/nps/product-details/downloads

I hope this helps!