TheoL Posted July 26, 2020 Report Share Posted July 26, 2020 I have Nitro pro installed on may laptop, and desktop as per EULA. On desktop, I only occasionally use. Since I last used Nitro Pro on this machine, windows 10 upgraded to 2004 release. When I started Nitro Pro to use, it informed me was not activated (but it had been). When go to the activation portal, reported that only 1 of 2 activations active. But I reset anyway, and tried activating again. Always, I get the error "-23: Error - License number already used" - and I cannot activate Nitro Pro. I am using version 12.10.1.487 I tried deactivating on my laptop, (with intention to re-activate on both laptop / desktop), but in deactivation dialog reported that the serial number was not valid. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 26, 2020 Official Nitronaut Report Share Posted July 26, 2020 Hi @TheoL, Thank you for reaching out to us through our Community Forums! Please send me your serial number through private message so I could check on it. To send a private message, simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Daniel Nebauer Posted July 27, 2020 Report Share Posted July 27, 2020 Hi, I have had the same problem and cant reactivate my program. Can i please get some help? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 27, 2020 Official Nitronaut Report Share Posted July 27, 2020 Hi @Daniel Nebauer, Thank you for reaching out to us through our Community Forums! Please send me your serial number through private message. To send a private message, simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Daniel Nebauer Posted July 27, 2020 Report Share Posted July 27, 2020 Thanks Reymund but i uninstalled and reinstalled and then restarted my computer twice and it activated again. Link to comment Share on other sites More sharing options...
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