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Can't upgrade

Eugene Simmons

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Eugene Simmons

I had to send my Lenovo computer in to get the speakers fixed and they completely wiped out my hard drive.  I had Nitro Pro installed and now no long can used it.  This was my serial number Your Serial Number: ***.   It was purchased in April,2019.   Can I reinstall it.  It is not recognized when I try to upgrade to Nitro 13.

Edited by Leslie V.
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  • Official Nitronaut

Hello @Eugene Simmons

That error message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct installer from the page below:

After installation, activate with your serial number.

If you wish to upgrade to version 13, please proceed to the following web page,


Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Hope that helps!

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