Eugene Simmons Posted July 26, 2020 Report Share Posted July 26, 2020 (edited) I had to send my Lenovo computer in to get the speakers fixed and they completely wiped out my hard drive. I had Nitro Pro installed and now no long can used it. This was my serial number Your Serial Number: ***. It was purchased in April,2019. Can I reinstall it. It is not recognized when I try to upgrade to Nitro 13. Edited July 27, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 27, 2020 Official Nitronaut Report Share Posted July 27, 2020 Hello @Eugene Simmons That error message means that the serial number you are trying to activate is for a different version of Nitro Pro. Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. If you wish to upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Hope that helps! Link to comment Share on other sites More sharing options...
Eugene Simmons Posted July 27, 2020 Author Report Share Posted July 27, 2020 Thank you. I wasn't sure it would work since it was still registered on my old hard drive, but it did. Link to comment Share on other sites More sharing options...
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