Eugene Simmons 0 Report post Posted July 26, 2020 (edited) I had to send my Lenovo computer in to get the speakers fixed and they completely wiped out my hard drive. I had Nitro Pro installed and now no long can used it. This was my serial number Your Serial Number: ***. It was purchased in April,2019. Can I reinstall it. It is not recognized when I try to upgrade to Nitro 13. Edited July 27, 2020 by Leslie V. Confidential information edited Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 27, 2020 Hello @Eugene Simmons That error message means that the serial number you are trying to activate is for a different version of Nitro Pro. Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. If you wish to upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Hope that helps! Quote Share this post Link to post Share on other sites
Eugene Simmons 0 Report post Posted July 27, 2020 Thank you. I wasn't sure it would work since it was still registered on my old hard drive, but it did. Quote Share this post Link to post Share on other sites
