Error 23 - License Number Already Used

[Wilfried Tramma 0]

Hello,

On a new laptop at work I get the error "-23: Error - License number already used"  and I cannot activate Nitro Pro v12

"You have reached the maximum number of installations allowed for this license. Please deactivate Nitro Plus from another computer that has used this serial number, before attempting to activate again."

i have 0/2 activations

When I tried on another laptop it works.

Thanks.

[AllainU 0]

Hello @Wilfried Tramma,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[AllainU 0]

Hello @Wilfried Tramma,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Wilfried Tramma 0]

It works now thank you