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BFTech

Transfering Nitro Pro Activation from a dead computer

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BFTech

We have a computer with a Nitro Pro 8 License that will no longer startup so we set her up with a new computer but could not go through the normal process when moving from one computer to another of pulling up the serial number and deactivating nitro on the old computer to then activate it on the new one with the same serial number so....

Following various posts on the forums we knew where in the registry the Serial Number should be so after attaching the drive to another computer and loading a hive from windows on her drive attached externally we pulled that up but the serial number does not show under

HKEY_LOCAL_MACHINE -> SOFTWARE -> Nitro

or any of the subkeys Pro -> 8.0 -> NitroPDFCreator and Settings

Does anyone have any ideas?

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AllainU

Hello @BFTech,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro 8.
-A copy of the order invoice.

Once I have these information, I can proceed checking our system for any records and its status in our licensing server.

Thank you very much in advance and I am looking forward to hearing back from you. 

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