getting an error when using the Combine tool and excel files

[Ronda Suto 0]

When I am using the combine tool, and it includes an excel spread sheet, i receive this error.  the file name "failed while being created as PDF"

This is only happening when it includes an excel file, not when I use only PDF files.  We have about 20 computers in the office using Nitro, and it is happening to about 3 of them.

Has anyone else had this issue?

Edited July 28, 2020 by Ronda Suto

[AllainU 0]

Hello @Ronda Suto,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, does it also happen when combining a different Excel document with your PDF file?

Thank you very much in advance and I am looking forward to hearing back from you.