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Clive Titmuss

Old serial no still active, won't activate

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Clive Titmuss

I received this com from Nitro:

Hi Clive,

Here is your license code 234***************

Note: As you have registered your license code against your details on our Registered User database, you can always access your license code and the latest installers via logging into the site:

Username: c*****
Password: b*****
Login link: http://www.nitropdf.com/professional/support/support_login.asp

Regards,
_____________________________________
Shaun Arsana
Technical Support
Nitro PDF Software
www.nitropdf.com

It's old, but search shows my lic. is still active.

Cannot activate free version...can you help.

Clive

 

Edited by Reymund G.

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Reymund G.

Hi @Clive Titmuss,

Thank you for reaching out to us through our Community Forums!

Your serial number is a version 6 license and it will only work on a Nitro Pro 6 installation.
If you have installed a newer version, you need to uninstall that then install Nitro Pro 6. You can download the installer from the following location:

32bit - http://install.nitropdf.com/professional/archive/62306/nitro_pdf_professional6_ocr.exe 
64bit - http://install.nitropdf.com/professional/archive/62306/nitro_pdf_professional6_ocr_x64.exe

If you are not sure whether to download the 32bit or the 64bit, check the link below:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Once Nitro Pro 6 is installed, you should be able to activate it using your version 6 serial number.

Kind regards, 

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