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Marilyn Enriquez

Will not let me log in!

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Marilyn Enriquez

All of a sudden, Nitro Pro will not let me log in. I'm really confused, I purchased the nitro pro for two of our office computers in May 2019. Are they no longer good? Please help!!!!! I use this every day!

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Marilyn Enriquez

Okay, now I was able to log in, but it will not let me use my license number anymore. This is the same computer I have been using this one on since it was purchased....

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AllainU

Hello @Marilyn Enriquez,

Thank you for reaching out to us through our Community Forums!

Did the affected machine installed a major Windows Update prior to this issue?

If yes, kindly note upon the upgrade of the operating system or installing a major Microsoft / Windows update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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