Marilyn Enriquez Posted July 30, 2020 Report Share Posted July 30, 2020 All of a sudden, Nitro Pro will not let me log in. I'm really confused, I purchased the nitro pro for two of our office computers in May 2019. Are they no longer good? Please help!!!!! I use this every day! Link to comment Share on other sites More sharing options...
Marilyn Enriquez Posted July 30, 2020 Author Report Share Posted July 30, 2020 Okay, now I was able to log in, but it will not let me use my license number anymore. This is the same computer I have been using this one on since it was purchased.... Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 30, 2020 Official Nitronaut Report Share Posted July 30, 2020 Hello @Marilyn Enriquez, Thank you for reaching out to us through our Community Forums! Did the affected machine installed a major Windows Update prior to this issue? If yes, kindly note upon the upgrade of the operating system or installing a major Microsoft / Windows update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Marilyn Enriquez Posted July 30, 2020 Author Report Share Posted July 30, 2020 Thank you so much for your help! It worked! Link to comment Share on other sites More sharing options...
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