CANNOT INSTALL!!!!!!!!

[Rodger Wasson]

I am a bit frustrated with how support works for NitroPRO. I am trying to install Pro and it says FAILED...and that an "earlier" version is installed...and that is it!

 

What how do I get this installed?!

 

It has taken me 30 minutes just to get here.

[Allain Umailin]

Hello @Rodger Wasson,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further assist you, please refer to these steps in order to install your Nitro Pro 13 using our offline installers:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 13.22 using below offline installers:

x32 http://install.nitropdf.com/professional_13220414/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13220414/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.