Nitro Pro 13 Printing Issues - Severe Freezing

[Karen Evertsen]

I had a DELL computer crash that needed to be rebuilt. When I tried to reload nitro pro only version 13 was available for download. I bought it and installed it to find that it was not working properly during any print type operation. I need the program and don't know what to do to correct the issue. I would appreciate a call from someone who can help. my email is bruce@condokingxxxxxxxxx.com and I will gladly give my phone number to a technician. PLEASE HELP!!!!!!!!!!!!!!!!!

Edited July 30, 2020 by AllainU

[Allain Umailin]

Hello @Karen Evertsen,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). 

In order for me to further assist you with your concern, could you please provide the following?:

-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Are you having issue printing to your Nitro PDF Creator or to a physical printer? If the latter, what is the exact make / model of your printer?

Thank you very much in advance and I am looking forward to hearing back from you.