Michael Morrissey Posted July 30, 2020 Report Share Posted July 30, 2020 (edited) Hello, I have a PC that completely crashed so I cannot deactivate the license associated with it. We purchased Nitro Pro 10 English: Desktop Edition for 10 user(s) with Serial Number: 23460x-xxxxxx-xxxxxx. Please release one of the licenses so I can install it on the replacement PC. Thanks, Mike Edited July 30, 2020 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 30, 2020 Official Nitronaut Report Share Posted July 30, 2020 Hello @Michael Morrissey, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, a change has been made on your Nitro Pro 10 license so you can activate the program on another machine by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Alternatively, if you are interested in upgrading your license to Nitro Pro 13, please let me know and I will ensure someone from our Sales team reaches out with the quote. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes I hope this helps and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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