Activating a license

[Robert Shewring]

I have a purchased license, but trying to put in on a second computer says the license does not exist, but when I looked up my account it says i have 2 available and only 1 is used.  am i using a wrong number?  no idea why is not allowing me to install the second license on a different computer

[Reymund Oyong]

Greetings @Robert Shewring

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. 

Please check the version of your serial number using our license portal: https://licenses.gonitro.com/prd/portal
From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro version 13 and 14 installers can be located from the link below:
https://www.gonitro.com/product-details/downloads - please ensure that you download the version that matches your serial number. 

 

Kind regards, 

[Luis Montalvan]

On 8/13/2023 at 11:17 AM, Reymund Oyong said:

https://licenses.gonitro.com/prd/portal

I can´t access to this link.

[Reymund Oyong]

Greetings @Luis Montalvan

Thank you for reaching out through our Community Forums!

Upon checking, the https://licenses.gonitro.com/prd/portal is accessible online. 
Please let me know if you are still having an issue accessing this portal. 

Kind regards, 

Edited January 9 by Reymund Oyong
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