I don't see the serial number to connect the program to a new PC

[Arafat Espinoza]

I have changed PCs and I found a video that indicated that by downloading the program on the initial PC I could obtain the serial number, this was not the case. now I can't install the program on my new pc

[Leslie V]

Hello @Arafat Espinoza

Thank you for your message - I can help you out.

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.
 

[Arafat Espinoza]

I have a video of the deactivation process in which the serial number appears, but only the first 5 appear. Unfortunately I cannot upload the video here because it prevents me from doing so.

[Arafat Espinoza]

 

Hello, I still don't have an answer. It really isn't fair that you have paid for a product and can't trans 

How can I upload images?

[Leslie V]

Hello @Arafat Espinoza

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email address)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant)

Looking forward to hearing back from you.
 

[Arafat Espinoza]

Mi nombre es Arafat Antonio  Espinoza Ortiz, se realizó la compra desde el correo electrónico arafat@runaq.com.pe o con el correo sasquasohum@gmail.com  solo tengo un mensaje que  me envié al mismo correo con el sigueinte número **** que no sé a que se refiere.

También cuando hice la desactivación pude fotografiar esto id de equipo : 3WEfgUJKdql8v6jRwXle y Library versión : 3.5.49.6 NSL: 13.5.49.6

puede ver el video de la desactivación acá

My name is Arafat Antonio Espinoza Ortiz, the purchase was made from the email arafat@runaq.com.pe or with the email sasquasohum@gmail.com I only have one message that I sent to the same email with the following number 243414237 that I don't know what is it referring to?

Also when I did the deactivation I was able to photograph this computer id : 3WEfgUJKdql8v6jRwXle and Library version : 3.5.49.6 NSL: 13.5.49.6

You can see the video of the deactivation here

Edited January 7 by Leslie V

[Leslie V]

Hello @Arafat Espinoza

I sent you a direct message with your serial number.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.