Wade Nicholas Posted September 30, 2023 Report Share Posted September 30, 2023 I am unable to find the email used to activate nitro on my PC after doing a fresh installation of windows. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 Greetings @Wade Nicholas Thank you for reaching out through our Community Forums! Please note that Nitro PDF Pro for Individual Online customers is activated by a serial number and not using an email address. If you still have a record of your Nitro PDF Pro serial number, we can search for it and determine the email address you used to purchase it. Or, if you remember the email address, we can use it to search for your purchase record and determine the serial number. Kind regards, Link to comment Share on other sites More sharing options...
Wade Nicholas Posted October 4, 2023 Author Report Share Posted October 4, 2023 (edited) Hi Reymund, It was one of 2 emails either wade*********@live.com.au wade*********@outlook.com Edited October 9, 2023 by Reymund Oyong Hide part of the email address Link to comment Share on other sites More sharing options...
New User Posted October 4, 2023 Report Share Posted October 4, 2023 Hello, i lost access to my activation email. I need to update my email address Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 9, 2023 Official Nitronaut Report Share Posted October 9, 2023 Greetings @Wade Nicholas Please note that I did not find any license purchase under the email addresses you provided. I apologize but we will not be able to find a purchase record if we do not have the correct information. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 9, 2023 Official Nitronaut Report Share Posted October 9, 2023 Greetings @New User Thank you for reaching out through our Community Forums! Please provide the email address you used to purchase the Nitro PDF License. We will use this information to search for your purchase record/s. Kind regards, Link to comment Share on other sites More sharing options...
Wade Nicholas Posted October 9, 2023 Author Report Share Posted October 9, 2023 (edited) Hi @Reymund Oyong, I have the purchase on my bank statement I have attached it if there is anything in there that will help. https://imgur.com/******* Edited October 17, 2023 by Reymund Oyong Hide URL Link to comment Share on other sites More sharing options...
New User Posted October 9, 2023 Report Share Posted October 9, 2023 (edited) This is the email i purchased it with ****@dahlgrenchamber.com Edited October 17, 2023 by Reymund Oyong Hide part of the email address Link to comment Share on other sites More sharing options...
New User Posted October 17, 2023 Report Share Posted October 17, 2023 Hello i am still waiting for my issue to be resolved. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 Greetings @New User I can see a November 2015 record under the provided email address, however, there was no serial number due to the status of payment declined by Card issuer. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 Hi @Wade Nicholas The details of the license we found under your email address have been sent here via direct message. Please check on it including the steps on how to activate using your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 Hi @New User Please note that there are no serial number records under the provided email address as there's no successful purchase due to the status of payment declined by Card issuer. Kind regards, Link to comment Share on other sites More sharing options...
Paul Barrett Posted October 19, 2023 Report Share Posted October 19, 2023 (edited) Hi there I'm in the same boat. Don't have my original activation email. I might have ordered under *****@rrett.me.uk or paul***********@gmail.com But my additional question is, I have purchased a second computer. Am I limited to one activation per licence or, like some software, can I activate it on another PC (personal uses not business). If I need to buy another licence is there a discount for existing users please? Regards Edited October 20, 2023 by Reymund Oyong Hide email address Link to comment Share on other sites More sharing options...
Wade Nicholas Posted October 27, 2023 Author Report Share Posted October 27, 2023 Hi @Reymund Oyong, I have replied to your message with a request is there any chance I could get a response. Kind Regards Wade Nicholas Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 15, 2023 Official Nitronaut Report Share Posted November 15, 2023 Greetings @Wade Nicholas, I apologize if I missed your direct message. A support case will be created on your behalf to assist you with the refund on your recent version 14 license purchase. Please direct your questions and follow ups through the support case so we can assist you better. Kind regards, Link to comment Share on other sites More sharing options...
jordan reeves Posted November 15, 2023 Report Share Posted November 15, 2023 (edited) Hi, I too have lost my original activation email. I believe the sign up email was ******@probomedical.co.uk I have the paypal invoice ref as 3******53 Please can you confirm the serial numbers? Edited January 9 by Reymund Oyong Hide email and invoice number Link to comment Share on other sites More sharing options...
New User Posted November 15, 2023 Report Share Posted November 15, 2023 (edited) Hello, i lost access to my activation email which is ****@djsariensglobal.net. I need to update my email address to my current email address. Edited January 9 by Reymund Oyong Hide email addresses Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 9 Official Nitronaut Report Share Posted January 9 Greetings @jordan reeves Thank you for reaching out through our Community Forums! The record of invoice number 3******53 exists, however, it was purchased under a different email address (******@mius.org.uk). We generally request the person who purchased the license to get in touch with us so that we can arrange for the delivery of the serial number. Please note that we only share or disclose the serial number to the individual who purchased or owns the license, and not to any other person. We apologize for any inconvenience this may cause and hope this explains the situation for you. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 9 Official Nitronaut Report Share Posted January 9 Greetings @New User, Please note that there are no serial number records under the provided email address (****@djsariensglobal.net) as there's no successful purchase due to the status of payment declined by Card issuer. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now