Justin Eller Posted May 2 Report Share Posted May 2 I sent my customer three documents to sign. All three of them refuse to submit, returning a large red box at the top right stating "Signing Failed There was an error processing the request, please try again." I tried to paste a screenshot here, but much like the overall support structure for the platform, the forums are not meant to be user friendly either. The only thing I could even try to communicate with was an AI that told me to submit a support ticket, but when I tried to do that, I found myself redirected to every "resource" other than a human that can help. How is it possible that there is no documentation on a programed error message, honestly. Link to comment Share on other sites More sharing options...
Steve Codling Posted May 14 Report Share Posted May 14 Hello - did you ever receive any help with this? We have the same issue. Link to comment Share on other sites More sharing options...
Justin Eller Posted June 11 Author Report Share Posted June 11 Sorry for the late reply, I just today received notification that this comment was posted. No, I never received any support for this issue. My solution was to use DocuSign and had no issues there with the same documents. Link to comment Share on other sites More sharing options...
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