mikel lazcano Posted May 3 Report Share Posted May 3 Hello, I have nitro pro 12.16.9.574 installed on a pc and I have deactivated it because I want to install it on another new pc. I have downloaded version 13, but when I enter the serial of 12 I get an error. Can you help me please? Thank you very much Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted May 5 Official Nitronaut Report Share Posted May 5 Hi @mikel lazcano Thank you for reaching out to us through our Community Forums Please be informed that a serial number that is provisioned for Nitro PDF Pro 12 will only work for version 12. Same rule applies for versions 13 and 14. To activate, please install the same version to your new computer, which is version 12, you can get the installer here: https://www.gonitro.com/installers/business/v12/msi/download For reference, you can use our guide on activating Nitro PDF Pro, found here: https://kb.gonitro.com/knowledgebase#/search/activate/000004468 You can also check our latest version of Nitro and get other features by going to this link: https://www.gonitro.com/pricing Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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